Refund Policy

At Canadian Solar Outfitters, we want you to be completely satisfied with your purchase. Please review our return policy below.
 

1. Return & Dispute Window

Customers have 30 days from the date of delivery to dispute any issues with their received products. After this period, we are unable to process any disputes or exchanges.
 

2. Exchanges

We offer exchanges under the following conditions:

• Color Preference: If you are not satisfied with the color of your product, you may request an exchange. However, the customer is responsible for covering the return shipping costs.

• Damaged Products: If your product arrives with mechanical or electronic damage, we will exchange it at no additional cost. Please provide proof of damage (e.g., photos or videos) when requesting an exchange.
   

3. No Refunds

We do not offer refunds. Customers may only request an exchange as outlined above.
 

4. How to Initiate an Exchange

To initiate an exchange, please contact our customer support team at [insert contact email] with your order details and the reason for your request. If applicable, include photos or videos of the product issue.
 

5. Additional Terms

• Returned products must be in their original packaging and in unused condition.

• Exchanges are subject to product availability. If your requested item is unavailable, we will provide alternative options.
   

We appreciate your understanding and look forward to ensuring you have a great experience with Canadian Solar Outfitters!